Sweatband aim to deliver all items as quickly as possible. The company deliver 1000’s of sports products every week and pride themselves on their proactive customer service. Delivery is always fast, with the majority of the smaller items on the Sweatband website delivered within 2-3 working days. Although they are mainly an online company, they do have a showroom in London, so it may be possible to view some products before purchasing online. It is recommended that you contact the showroom before visiting to see whether the specific item you have in mind is available to view. As there is such a large range of products available, it is impossible for the Sweatband showroom to hold everything in stock.
Return Your Sweatband Parcel
Sweatband work with a variety of trusted couriers to ensure your goods are with you as quickly as possible. They also try to provide a free delivery service wherever possible. When you are browsing the Sweatband website all products which are eligible for free delivery are highlighted with a clear free delivery logo.
If your item weighs more than 50kg, delivery could take slightly longer as it will require a two man delivery service. If your item falls into this delivery category, the Sweatband team will contact you to arrange a delivery time which is convenient for you.
The company understand that there are occasions when you may wish to return a purchase, which is why they have put together the comprehensive Sweatband returns policy. All Sweatband returns are included within a 14 day money back guarantee. Sweatband know it is difficult to purchase certain items online, and so the no quibble refund is applicable on all products in line with the Sweatband returns policy. The product will need to be returned in an as new, resalable condition, this includes all original packaging.
When returning an item under the 14-day guarantee Sweatband returns policy you are responsible for the cost of postage, which is where our website comes in handy. We work with a range of couriers across the UK who are tried and tested when it comes to Sweatband parcel returns. We know that they provide fast, efficient and cheap deliveries to all areas of the UK as well as many international countries. We only work with companies that we would trust with our own parcels. If you would like to return a parcel under the company’s 14-day money back guarantee policy, you should contact them first. They will send you a Sweatband returns authorisation number and also a returns form, which will both need to be included within your parcel. Without these, the company will not be able to process your refund.
The Sweatband parcel returns address will depend on the supplier of the product. You should contact Sweatband as the return may need to be sent directly to the supplier rather than the Sweatband parcel returns warehouse.
There are a few exceptions to the 14-day money back guarantee. For hygiene reasons all swimwear, underwear, gum shields and chest straps are not returnable. If one of these items arrives faulty you should contact the Sweatband customer service department who will issue you with a returns authorisation number, to include with your parcel. Any machines which have been unpackaged and assembled are also not covered by the 14-day guarantee and will not be fit for resale.
If an item is delivered incorrectly or is damaged, it can be returned for a replacement or refund within 10 days of the delivery being made. In the first instance you should contact Sweatband to let them know of any issues, you will then be given a return authorisation number. The company will ask whether you want them to arrange for the collection of the item or whether you are happy to organise your own courier. We always recommend checking the prices available on our website as we work with a number of couriers who are able to offer very competitive pricing. As many of the items are very large bulky items, it could save a lot of money on return parcels if you use one of the competitive couriers we advertise.
Sweatband like to keep their customers up-to-date on their delivery’s progress. If there are any delays with your delivery, such as an item being out of stock, the support team will be in touch as soon as possible via email or phone. The Sweatband team will do their best to offer a suitable alternative if your delivery is urgent.
The team at Sweatband always use the appropriate couriers for the order in hand, for example, all large and heavy parcels are sent via dedicated two man courier teams to ensure the goods arrive in a pristine condition.
For your peace of mind, Sweatband deliveries will require a signature upon delivery. It is important to check the delivery for any signs of damage before signing. There are occasions when large parcels have been transported and the outer packaging has become damaged. In most cases the actual items inside are perfect, however if this is not the case, you should refuse the delivery and contact the Sweatband customer service department. Sweatband recommend that you are home to accept the delivery so that you can double check you are happy with the item.
Tracking Your Sweatband Order
Sweatband are committed to delivering all items within 30 days, although most small items are delivered within three days. There is free delivery to areas of the UK mainland where possible, although there is a charge in some cases for delivery to the Isle of Lewis, Isle of Orkney, Channel Islands, Isle of Man, Isle of Wight, Scottish Highlands and Northern Ireland. Once you have placed your order you will be emailed a tracking number which you can use at any time for a live update on your order’s progress. Simply visit the Sweatband website and locate the tracking page – all you need is the tracking number, your email and your postcode.
If your purchase qualifies you for free delivery the courier will deliver the parcel to you on a weekday between 8am and 6pm. If you require a Saturday delivery this will require an additional charge.
Sweatband parcel returns speed will vary depending on the courier you choose. Many of the couriers we work with can offer overnight delivery services, although the standard delivery time will be 2 to 3 working days. Once the parcel arrives back to the Sweatband warehouse your refund will be issued within 30 days, however most are issued within just a few days. The refund can only be issued to the original debit or credit card used to make the purchase and it could take up to three working days for the refund to show in your account. It is important that you choose a delivery service which covers the value of the item, as Sweatband cannot be held responsible for any damages or loss of items during the returns process. Due to the high value of many of the items the company sells, it is advisable to take out additional insurance where required. Once the courier collects the parcel you will be issued with a receipt, and this should be retained as it is your proof of postage. If there are any mishaps along the way you will still be able to claim your refund if you have your proof of postage.
If you would like to learn more about the Sweatband returns procedure, head to Parcel Delivery to read more!