BooHoo Parcel Delivery

Get your money back on an item you’re no longer happy with, with our returns policy for below.

Return Address


PO Box 553


BB11 9GD


BooHoo is one of Britain’s leading online women’s fashion retailers. With everything from gorgeous dresses and high heels to comfy winter coats and PJs on their virtual shelves, there are so many styles to pick from that you’ll be spoilt for choice.

With BooHoo’s online ordering system meaning that you can get your fashion fix delivered straight to your door, you don’t even need to leave the house to get what you need to look great this season.

Once you’ve selected from one of BooHoo’s hundreds of ever-changing, trend-setting styles, you can try on your item in the comfort of your own home and return it if it’s not to your liking.

The same goes for any faults you might find, so you know you’ll be able to drop your item off if it’s damaged or torn and get your cash back – just as you would in a high-street shop.

With BooHoo returns using the latest technology to keep you informed about the location of your parcel, when it’s out for delivery and the status of any returns or refunds, you can rest assured that you’ll always be able to keep an eye on your parcel and have that all-important peace of mind when it comes to ordering. What could be simpler?

As with many online retailers, the BooHoo returns policy is very generous which gives you peace of mind as you shop online with them.

One thing to note is that BooHoo returns doesn’t offer exchanges, only refunds, so you’ll need to take the money-back route if you’re not satisfied with your item. Luckily, you’ve got lots of time to sort it out if the order wasn’t right.

For those who live in the European Economic Area (also known as the EEA, which covers Britain and the other EU countries plus Iceland, Liechtenstein and Norway), the Boohoo reutrns policy states that you have 14 days to cancel an order if you change your mind about your purchase. This 14-day period begins on the day when you receive your items – or, if they came in separate batches, on the day you received all of them.

Remember, the BooHoo returns policy team does not refund pierced jewellery for hygiene reasons. When purchasing swimwear or lingerie, BooHoo requests that these are only tried on over your own underwear and the hygiene seal is left intact and not removed. In the event that it has been tampered with, the BooHoo parcel returns team may decline your refund.

In addition to this, Boohoo parcel returns are assessed by a member of their team once the items arrive back with them via the postal system. All items being returned should come back in an unused condition and as good as new, with the labels attached. BooHoo does reserve the right to decline refunds if this is not the case, so it’s wise to stick to these rules.

If you’re returning goods because they’re faulty, you have 30 days from the day you found the fault to send them back to BooHoo.

It’s important to speak to BooHoo first by filling out some simple forms on the BooHoo online Customer Service Hub, as this will enable a member of their team to investigate. It’s also important to remember that faulty items shouldn’t be used after the fault has been located as it may jeopardise your ability to get a refund.

Return Your BooHoo Parcel

BooHoo makes it simple for those who want to return their parcels, with a three-step returns process.

First of all, simply pack your items back up in their original packaging. If you don’t have the original any more, simply get new packaging (ensuring it is waterproof to prevent rain damage). You must make sure all labels and tags are still attached.

Secondly, go back to your delivery note from when your BooHoo items first arrived and find the returns label in the bottom right-hand corner. Simply peel it off and place it over your address label on the original packaging.

Finally, head down to the Post Office to post your parcel and pick up proof of postage. It’s a good idea to avoid putting it through a post box, as you can’t get proof of postage by doing this. Once you have proof, if anything goes wrong with your return, you have evidence that you posted it.

Once you’ve sent your parcel, it’s possible that it will take up to 14 working days (which excludes bank holidays and weekends) for your parcel to be returned to the warehouse and processed. Once it’s arrived, the BooHoo returns team will check the return and your bank card will be refunded.

When looking out for the refund on your online or mobile banking, it’s wise to give it a few working days to appear. The length of time this takes depends on the card in question, so don’t worry if it doesn’t appear straight away.

Sometimes customers don’t pay on card, and so if you used store credit or a gift voucher, the BooHoo parcel returns team will simply add this back into your account. No matter how you paid, you don’t have to worry: BooHoo makes it simple for you.

BooHoo Couriers

Depending on your order, location and delivery preferences, the specific courier company used by BooHoo can change from time to time.

One thing’s for sure: whichever courier you use for your BooHoo order, they’re all reputable companies who are known for their strong standards of customer service and commitment to getting what you purchase over to you as fast as possible.

With famous and well-recognised delivery providers like Hermes on BooHoo’s books, you can be sure you’re going to have a good experience.

Some of the delivery companies BooHoo works with also offer options if you need your parcels delivered faster. By using the Precise service offered by DPD, for example, you can order before midnight and choose a delivery day that suits you.

With other companies offering saver options and next day delivery choices, there’ll always be a BooHoo courier with an option to suit your budget and needs.

Tracking Your BooHoo Order

With the powers of the Internet at your disposal, it’s simple to find out where your parcel is and how far away it will be from arriving on your doorstep.

This is especially useful if you’ve ordered a killer dress for your night out at the weekend or some last-minute holiday clothes before jetting off. With online tracking, you’ll get peace of mind that whatever you ordered will arrive in time.

All you have to do is head over to the BooHoo customer service page, then pull up your dispatch email and find the order number. Add this number into the box in the top right hand corner of the customer service page and you’ll be able to see how your parcel’s journey is getting on.

When it comes to refunds, BooHoo is committed to keeping you informed about the status of your order as well.

Once you’ve sent your parcel off, you’ll receive an email from BooHoo informing you the moment it arrives back at their headquarters – and once the refund has been processed, you’ll receive another to let you know. So, to have a refund process as smooth as this, find out more at Parcel Delivery, the best courier comparison site on the web!