Specialising in video games, consoles and tech merchandise, GAME offers both in-store and online purchase options. In order to facilitate refund requests, the GAME returns policy ensures that customers can send items back when they need to.
In general, the GAME returns policy allows customers to obtain a refund within a 30 day period. Providing goods are returned in a new condition and are unmarked and unused, customers should be able to request a refund within 30 days of purchasing a new item. It’s important to note that the seal must be unbroken in order for your refund to be processed.
Whilst this 30 day returns period applies to physical purchases, the GAME returns team does treat digital purchases slightly differently. Whilst Microsoft digital credit can be returned within 30 days, other digital purchases can only be returned if there is a fault with the purchase. Fortunately, this is a relatively rare occurrence so it’s not a clause that customers often need to use.
For digital purchases, a manufacturer’s fault enables customers to obtain a refund within 3 months whereas physical purchases which have a manufacturers fault can be returned to the company within 12 months of purchase. However, the GAME returns team does stipulate that a refund is only available if faulty items are returned within a 30 day period. Following this, a repair or replacement service will be made available to customers.
Although customers can send GAME parcel returns back to the company, they can also cancel orders before they’ve been dispatched. If you’ve ordered something in error, for example, you may prefer to cancel the order before the goods have been sent out to you, rather than returning them at a later date.
Return Your GAME Parcel
When you send GAME parcel returns, or any type of return, it’s vital to use a reliable courier or delivery firm. A refund or exchange will only be processed if the company in question have received the goods. It’s essential, therefore, that the parcel arrives efficiently and without damage.
With a reputable parcel delivery service, customers can have peace of mind when they send a shipment. In addition to obtaining proof of postage, customers can track their parcels 24 hours a day, so it’s easy to keep track of where your items are and when they should be delivered.
As with all online returns, you’ll need to complete the relevant paperwork when you ship GAME parcel returns. In most cases, your delivery note will have an area dedicated to returns and you’ll simply need to confirm which items you’re sending back and the reason they’re no longer wanted.
Following this, you can simply secure the GAME parcels and dispatch them back to the company using the labels provided.
As most companies require returns to be sent back fairly quickly, using an efficient delivery service is extremely important. If you exceed the relevant deadline, you may be unable to access a refund so it’s always advisable to arrange your return as soon as you realise that you no longer want to keep the goods.
In addition to this, you’ll want to secure your parcel carefully so that it can’t fall open during transit and items can’t be lost. Often, companies accept you using the original packaging to return an item, but it can be beneficial to use additional packing materials to ensure that your items are secure.
Offering low-cost and efficient parcel deliveries, GAME provides customer-centric services at all times. When shopping online, GAME customers have access to numerous delivery options. In addition to reserving an item in-store or having an item delivered to a local GAME store, customers can also opt to have their goods delivered by GAME couriers.
Offering free deliveries within the UK, customers can benefit from delivery to their home address at no extra cost. When ordering items with a value of less than £74.99, standard delivery orders are shipped via Royal Mail and are expected to arrive within just 1-3 days. For orders exceeding this value, however, a courier company is used. Whilst this type of delivery is also expected to take 1-3 days, customers can opt for a special delivery service, if they choose to.
When customers place orders totalling £149.99 or above, they are automatically upgraded to the tracked express delivery service. With customers able to access this service at no cost when they’re spending over £149.99, there are numerous ways to access free delivery services when you’re using GAME couriers.
As well as providing next day delivery services, you can specify a particular cut-off time if you’d like GAME couriers to deliver your parcel earlier in the day. Providing their order is placed early enough, customers can book a next day delivery with their parcel arriving before 10am or 12pm, for example. At £11.95 and £5.95 respectively, these cost-effective delivery options are ideal if you need your items to be delivered to you urgently.
In order to cater to customer demand, GAME couriers will even deliver GAME parcels at the weekend, as well as throughout the week. For just £9.00, customers can have their items delivered on a Saturday or Sunday, if this is most convenient for them.
Track Your GAME Parcel
When you’ve placed an order online, you may be eager to receive your GAME parcels as quickly as possible. If you’d like to keep up-to-date with where your parcels are, you should find it easy to track them.
Whilst GAME will normally send an email to confirm that your order has been received and notify you when it has been dispatched, you should be able to track your order via the delivery company’s tracking service as well. Although some standard delivery services are untracked, such as some international shipment options, the vast majority of orders can be tracked easily online.
With many people choosing to have their GAME parcels delivered to them at home, you can even specify a safe place for your goods to be left, if you’re not likely to be at home when GAME couriers visit you. Whilst it isn’t possible for items to be left unattended if the courier requires a signature, this is an option for many types of GAME parcels.
Of course, you needn’t have your parcel collected from you at home, if you don’t want to. If you’d prefer to have your parcel collected from your work address or an alternative location, you’ll simply need to state this when you make a booking.
If you’re arranging a delivery with GAME, the speed of transit will depend on the intended location of your parcel. Orders going to fairly rural or offshore locations, such as the Isle of Man or the Scottish Highlands, may take an extra day or two to arrive due to the additional distance involved in transporting your goods.
However, the GAME returns team understands the need for efficiency and ensures that customers can send and receive urgent shipments whenever they need to do so.
With more people shopping online, brands are keen to provide reliable and trusted returns options. As well as delivering your goods to you quickly, companies want to ensure that customers can return unwanted items and obtain refunds as swiftly as possible.
With efficient delivery services and straightforward returns options, you should find it easy to receive your GAME parcels and make returns, if and when you need to. So, to ensure that your product return is a simple as possible, get a quote for a courier from Parcel Delivery and find out more about the GAME returns policy today.