Boots Parcel Delivery

Need to return any makeup, hair products, fragrances or other to Boots? You can find their return policy and terms & conditions below!

Return Address

Boots Returns Dept

Dunkirk Returns

(Charnwood Building)

The Midway

Dunkirk Industrial Estate




While you may generally be happy with the products that you purchase from Boots, there are always times when you may decide to return your items. This can be for lots of reasons; for example, maybe you have changed your mind and no longer need the item, or perhaps you bought the item by mistake while trying to purchase something else, or, even though you researched it online, once you opened your parcel perhaps the item you bought was just not what you expected.

To make it as easy as possible for you to return your item and get a refund, the Boots returns policy is clearly explained on their website. The Boots returns policy states that you can return any unwanted items free of charge within 35 days of having bought them, and, in doing so, can receive a refund or a replacement.

The Boots returns policy also states that they are unable to exchange any items that have been returned; they can only offer refunds and replacements.

Something to be aware of is that if you are a member of the Boots Advantage Card loyalty points scheme and you entered your account number when purchasing your item, you will have earned points on this purchase. However, when your item is returned, those points will be deleted from your Advantage Card account balance; this is in line with the terms and conditions of the Advantage Card scheme.

Return Your Boots Parcel

If you need to arrange Boots parcel returns, there are two different methods to choose from.

The first way is to return your parcel to your local store. To find your local store, check the store locator link on the Boots website, and this will give you the address, telephone number and opening times of any stores near you.

Once you have located a nearby store, all you need to do is bring along the unwanted items and the corresponding paperwork into the store and a member of staff will be able to process a refund for your Boots parcel returns. When they are refunding the amount paid, they will need to do this via the original payment method you used, so you will need to take along the bank or credit card you used to make the purchase.

The second way you can return an item bought online from Boots is via post. If you would prefer to arrange Boots returns in this way, the first thing you need to do is to fill in the paperwork that you will have found inside the parcel when it was dispatched to you. This paperwork should include a prepaid label with the returns address.

You will need to parcel up any items you want to return, making sure they are securely wrapped, and also make sure you include the completed paperwork inside the parcel, as well as attaching the prepaid returns label to the outside of the parcel. This will then need to be taken to a post office for them to send, but Boots returns that are carried out by post are free of charge, so you shouldn’t have to pay. Don’t forget to ask the post office for proof of postage that you have sent your parcel back.

Processing Boots parcel returns will take some time so please wait up to two weeks for the credited amount to be paid into your account.

Boots Couriers

When you decide to order items online, you will want to feel sure that your parcel will be delivered safely and in the timescale you need. This means that deliveries need to be carried out by reliable and trustworthy courier services that you know will get the job done.

You can decide to order online and collect your item in store, but organising a delivery by a reliable courier to be made to your home or workplace can be more convenient and save you a journey to your local store.

Boots deliveries offer a range of services that will get your parcel to you when you need it. For non-urgent items, you can choose standard delivery, which usually takes up to four working days. You can also choose a named week day to receive your item. For this service, the day can be chosen up to 14 days in advance and your parcel will usually be delivered between 8am and 9pm.

When you need your items in a hurry, you can choose a next day delivery service. This is available on most items if ordered before 7pm, although orders made on Saturdays or Sundays will not be delivered the next day. Items ordered before 7pm on a Friday will usually be delivered on the Saturday between 7am and 1pm.

To carry out these deliveries, Boots uses a variety of carriers and couriers. These include Hermes, DPD, and Nightline.

Tracking Your Boots Order

Once you have made your purchase then you will be excited about receiving your items as quickly as possible. There is a variety of delivery times to choose from, with the faster delivery services costing more than the slower services.

You will receive an initial email to confirm your order, and then another email when your parcel has been dispatched from the warehouse. This will show the date when you can expect your delivery to arrive and parcel information you can use to track your order.

If it appears that your parcel is late and you have not received your order, then it’s worth tracking the delivery online. You will find a tracking ID number in the email you will have received when you made the order. By clicking on the ID number, you will be taken to the carrier’s own website and this will give you information about the progress of your delivery.

Registered customers can also find the tracking number by logging into their Boots online account and checking their order history. Once their parcel has been dispatched, a link with the message ‘track your parcel with the delivery carriers here’ will be shown next to each parcel. You can click the link to open the courier’s website and find the current status of the parcel.

Remember that if you have ordered more than one item, it may be sent in more than one parcel, and, therefore, can arrive at different times and on different days. This means you will need to track each parcel individually.

If you are out when the courier arrives and you miss the delivery slot, they will usually put a card through your letterbox letting you know that they have tried to carry out a delivery. If this happens, don’t worry! All you will need to do is to call the telephone number included on the card, quoting the parcel ID number you will find in the email you received when you ordered the item. You will then be able to rearrange delivery at a time that is more suitable for you.

Alternatively, your courier may have delivered the item to a neighbour or left it in a safe location, such as in a shed or porch. If so, then details of the delivery will be included on the card so that you can find your parcel.

To learn more about how to arrange Boots returns, use our comparison tool here at Parcel Delivery now to answer all of your delivery related questions.