My Parcel Has Not Been Collected, What Can I Do?

If your parcel has not been collected when it was scheduled to have been so, then you may find that the entire delivery process may have been delayed. If this has happened to you, then you may find that you are able to switch the entire process to what is known as a ‘drop-off’ service, meaning you drop the parcel off to the courier’s depot itself. If not, then you may be able to rebook your collection – whichever is more convenient for you.

There are a number of reasons why your parcel may have not been collected at the scheduled collection time, and these include:

  • Out Of Time Driving – Some couriers have to enforce a legal daily driving limit, which hovers around a maximum of 10 hours. If your courier driver has faced certain delays building up to your parcel’s collection, then the maximum legal limit may have been reached. However, the courier should inform you of this, and send a new driver to collect your parcel, or alternatively provide you with the opportunity to reschedule the collection date and time.


  • Road Disruption – This can be caused by a number of issues. If there is a large event going on, or there has been a serious traffic accident and your driver has been rerouted by an official member of the police force, then this can cause your parcel to not be collected. Other road disruptions may include traffic which caused lengthy delays to the driver’s schedule.


  • Booking Errors – There are some cases where the booking system that your courier may use has malfunctioned. If this is the case, then your driver may not necessarily have your collection scheduled into their day.


What you can do

There are a huge number of different things that you can do when it comes to your parcel not being collected by the parcel courier. These include:

  • Rebooking the collection date and time
  • Drop off service
  • Cancel the order
  • Claim compensation