Matalan Parcel Delivery

Returning your Matalan purchases? The process is easier than ever. View all returns information below.

Return Address

Matalan Web Returns

DC Goods In

Perimeter Road

Knowsley Industrial Park



L33 7SZ



    The Matalan returns policy ensures that they always provide a secure and efficient delivery service. Please note that the Matalan returns policy states that items can be returned to stores or via the post. However, exchanges can’t be processed via postal returns. If you want to exchange an item for another product, you will need to visit your local Matalan store. you can get a refund by sending the items back via a delivery service or courier.

    If you are returning an item, you will need to ship the parcel back within 28 days of delivery or purchase. Therefore, it’s advised that you dispatch your returns as soon as possible.

    Matalan Returns

    When you use Matalan returns, it’s important that you make sure that the items are in brand new condition. Tags and labels should still be attached to products and be in a resalable condition. Your Matalan returns should be in their original packaging. In accordance with the Matalan returns policy, your parcel will need to include the original receipt. If you bought your item online and they were shipped, you will have received a delivery note. This note will need to be included when you dispatch your Matalan returns. This will ensure that you get your refund. If you don’t have your original receipt or delivery not, contact Matalan. For Matalan online returns, they may be able to give you a refund in the form of gift vouchers instead.

    Matalan Online Returns

    If you want to return the item you purchased from Matalan, there is an easy process to follow. Complete parts of the Matalan online returns delivery note that are relevant to you. This note will have arrived with your products from Matalan. On the note, you may be asked to confirm the reasons why you are returning the items and the reason for your refund. Once this Matalan online returns delivery note has been completed, secure the parcel. This will need to include the note. Then, simply dispatch your Matalan returns to the company. As part of the Matalan returns policy, there isn’t an option to send your items back for free, so choose the method that is convenient and suitable for you.

    If you are returning an item because it’s faulty, you will receive a refund for the cost of shopping Matalan online returns. However, for other Matalan returns, the customer is liable for the cost of shipping.

    Matalan Couriers

    You will need to choose an efficient delivery courier to make sure that your items arrive before the refund deadline expires. When dispatching Matalan returns, you will need confirmation from your courier. This will be your proof of postage to ensure that you receive a refund.

    If you are having Matalan products delivered to your property, you need to make sure that you choose a reliable courier. This will ensure that your parcels will be delivered safely to your chosen destination. You can have your chosen courier deliver your items to your work address if this is more convenient for you.

    There are a variety of different delivery options available from Matalan. From standard delivery to express services and next day delivery, you can choose a delivery option that works best for you. For next day delivery, you need to place your order before 4pm. If you place your order after this time, it’s not guaranteed that you will receive your parcel the next day. Therefore, it’s advised that you order your item as soon as possible. For standard delivery, parcels usually arrive between 3-5 working days. Whichever courier service you choose, you will benefit from an efficient and quick courier service.

    Track Your Matalan Order

    Many customers like to track their orders, so they know when they have been dispatched. Your parcel can be dispatched within just a few hours. When you receive confirmation of your order, you will also get tracking information. This will allow you to submit your personal tracking information, so you can track your order. This will enable you to see where your parcel is and when it will arrive. Customers don’t have to wait around all day for their delivery, as they can see where it is.

    Please note that when you dispatch Matalan returns, you can also track shipment. When you send an item back to the company, choose a courier that that enables you to track your parcel. Fortunately, most courier services provide tracking services. When the parcel has arrived at Matalan, you will receive a confirmation email to say that it’s back. Returns can take time to be processed, so it can take up to 28 days for refunds to appear in your account. However, a lot of returns are processed quickly, so you won’t need to wait that long for your refund.

    Can You Return Sale Items To Matalan

    If you purchased your item in the sale, you can receive a refund or exchange from Matalan, even if you don’t have a receipt. However, this refund will be in vouchers and at the last known selling price.

    Can I Return To Matalan After 14 Days

    The Matalan returns policy states that Matalan returns need to be returned within 14 days of purchase.

    Which Products Cannot Be Exchanged?

    For health, copyright and hygiene safety, there are some products that cannot be exchanged through Matalan online returns. The following products cannot be refunded or exchanged once their packaging has been opened or damaged:

    • Pierced earrings
    • Hats
    • Cosmetics/fragrances
    • Hair accessories
    • Duvets
    • Duvet covers
    • Pillows
    • DVDs
    • Confectionary
    • Mattresses
    • Control wear
    • Underwear and shapewear
    • Swimwear (unless the tags and hygiene strips are still in place)
    • Hosiery

    Please note that gift vouchers cannot be refunded or exchanged for cash.

    Do You Accept Returns To Matalan Clearance Stores?

    It’s important to note that Matalan doesn’t accept returns to any Matalan clearance stores.

    Can You Choose Click And Collect From Matalan?

    Click and collect from Matalan is a free service. When you have placed your order, it will arrive within 3-5 working days. You can even choose the store. Use the Store Finder on the Matalan website to find a store near you.

    As soon as your item has arrived, you will receive a confirmation email. This will let you know that your order is in store and ready to collect. All you need to collect your order is a copy of your confirmation email. This will act as proof of purchase. You have 7 days to pick up your order. If you don’t, you will be sent a reminder. After 10 days you will get another reminder. If you don’t pick the order up at 15 days, you will receive a refund. The order will then be returned.

    What Are The Delivery Options?

    There are a number of delivery options to choose from for your Matalan order. These include next day delivery and standard delivery. For more information about these delivery options, visit the Matalan website

    Are There Any Delivery Restrictions?

    Matalan don’t currently deliver to British Forces Post Office addresses or Channel Islands. Other postcodes may be restricted at the company’s discretion.

    How To Get In Touch With Matalan

    If you have a question, don’t hesitate to get in touch with the customer care team at Matalan. You can either email, phone or write to them. Call 0333 0044444 Monday to Sunday (8am-6pm). The typical response times are between 24-72 hours when you email Matalan. Use the email address: [email protected].

    Alternatively, you can write to the team at Matalan. The address is:

    Customer Services,


    Perimeter Road,

    Knowsley Industrial Park,


    L33 77SZ

    This address is not for Matalan online returns.

    Can I Exchange An Item?

    If the product is in stock, you can exchange the original item at a Matalan store. If the product isn’t in stock, you will be entitled to a refund. The staff at your local store will be able to assist you.

    What Happens If The Item Is Faulty When It Arrives?

    If the item you purchased is faulty when it arrives, you can receive a refund or exchange. You can go into your local store with your receipt or invoice. This needs to be within 14 days of delivery.

    If you purchased the item online, you can send a picture of the damage to the customer care team. The team will help to arrange a refund. This will include a cost of retuning the item to the store by post. If the item has broken glass, dispose of it before returning the it.

    If you would like any information about the Matalan returns policy, don’t hesitate to get in touch with our team. We can answer any queries you may have.