Marks and Spencer Parcel Delivery

Whatever you’re returning to M&S, you can view their returns address & policy below.

Return Address

Marks and Spencer

P.O. Box 672





    If you have changed your mind about a product, you can easily return the item to Marks and Spencer. The Marks and Spencer return policy allows you to return an item within 35days of purchase or when you received the parcel. Please note, unless otherwise stated, that this is 14 days for main sale items purchased online or for Sparks sale preview. As part of the Marks and Spencer return policy, if the item is unused, accompanied by a valid proof of purchase and in its original packaging, you will be able to either receive a full refund or an exchange. This exchange on Marks and Spencer online returns will be in either our home or clothing stores for store returns only.

    How To Return Marks And Spencer

    As part of the Marks and Spencer return policy, you can return the item to any UK clothing or home store if you purchased the product in store. This includes beauty, home and clothing products. You will need to do this to receive a refund or for an exchange. Outlet Marks and Spencer returns can only be returned to Outlet stores. It’s important that you always take your receipt along to return the product.

    For Marks and Spencer online returns, most items can be returned to any UK store. This includes M&S Food and Outlet or Simply Food. Marks and Spencer returns cannot be returned to a store. If you return the parcel to a store, you must bring your parcel along in the original packaging. This will also need to have your Returns Summary in the packaging. To keep all the items secure, make sure that you seal the parcel. In the case that you don’t have the original packaging, seal the items in suitable packaging.

    For Marks and Spencer returns via the post, you simply need to complete the form. Then add it into the parcel, add the Royal Mail label and drop the parcel off at your nearest Post Office. It’s advised that you get proof of posting for your parcel. Please note that not all items from Marks and Spencer can be returned by post.

    The Marks and Spencer return policy states that you can return your parcel via CollectPlus. This is available in over 7000 newsagents, corner shops and supermarkets. You only need to include the completed form with your parcel with the CollectPlus label attached. You must make sure that the original delivery label is covered up. If you want to track your parcel, ensure that you get a CollectPlus returns receipt. Only certain items cannot be returned by CollectPlus.

    International Marks And Spencer Returns

    For international Marks and Spencer returns, you will need to take your order summary along to any UK store. The Marks and Spencer return policy excludes Outlets, Simply Food, Moto and service stations. It even excludes hospitals, airports, BP service station and train station stores.

    Our international Marks and Spencer return policy includes returns by post. All you need to do is return your item by using your local postal service. Complete the Marks and Spencer returns form and mark on the parcel that the item is ‘returned goods’. There are some items that are non-returnable via post. These include beauty products, duvets, Christmas trees, electrical products, food, furniture, gift cards, flowers, lighting. Pillows, mirrors, hampers, wine and personalised cards.

    Refunds On Marks And Spencer Returns

    Refunds for Marks and Spencer online returns will be paid to the card that made the original payment. This will usually take place within 3-5 working days. Please note that gifts will be refunded via credit receipt, which are only valid for 12 months in UK stores.

    You can return your items via outlet stores, Royal Mail, CollectPlus or Simply Food stores. You will only receive your refund for Marks and Spencer returns when the items have been processed. This typically takes between 3-5 working days. This will also be refunded to the original payment method. If the items are returned to either M&S Food or Outlet store or Simply Food, please note that this will take slightly longer. Allow up to 10 days for the refund to be processed and in your account.

    Marks And Spencer Couriers

    When you order a product online, it’s important that it arrives at its destination on time and safely. Therefore, you need a courier service that you can trust to ensure that your parcel doesn’t get damaged or lost during transit. When you order from Marks and Spencer you can be sure that the courier service is reliable, as they work with multiple different courier services that help to make sure that the delivery is effectively carried out. These couriers include DPD for next day home delivery and for items that were ordered for store collection. These also include ParcelForce for standard home delivery and next day delivery for wine. They also work with the renowned Royal Mail for standard home delivery, DHL for international deliveries, UK Mail also for standard home delivery and Yodel for hamper and flowers home delivery.

    Track Your Marks And Spencer Order

    If you purchase an item online, you can track it to ensure that it arrives on time. You will receive a confirmation email when you make your purchase, so you can track your order. This will give you details of the date range when you can expect the parcel to arrive at its destination. For standard delivery, you will receive an email informing you when the order has been dispatched. Typically, items will be delivered around 5 days after being ordered. You can choose standard delivery or a nominated day delivery. If so, your original email confirmation will state the date when your parcel is going to arrive.

    For orders that are for store collection, you will receive an email stating that the parcel has arrived in the store and is ready to be collected. This will typically be the date you have selected and normally will be next day delivery. You will receive an email notifying you if the parcel has been delayed.

    You can also track your order by logging into your Marks and Spencer account. Simply sign in, click on ‘Your Account’ and choose ‘Your Orders’. You will be able to find all the tracking and delivery information for your order here. If you purchased your products as a guest and you don’t have an account, you can track the parcel via the guest order tracking service that is available on the Marks and Spencer website. Plus, if you have a tracking number for your order, you can check the progress of the delivery by visiting the courier services’ own website.

    Can I Return Clothes To Marks And Spencer Food?

    Clothing cannot be returned to Marks and Spencer food. They can only be returned to any UK clothing or home Marks and Spencer store.

    Can I Still Return A Product If I’ve Lost My Order Summary/Returns Form?

    You can create a new order summary/returns form if you no longer have your order summary. This means that you can still return your item. You can also use your confirmation order email as proof of your purchase.

    Can I Still Get A Refund If I’ve Lost My Receipt?

    You will still get a refund if you have lost your receipt. The amount will be refunded to a credit receipt. You will only receive the amount of the current selling price. This would differ to the amount you originally paid.

    If I Don’t Collect My Order, Will I Still Get A Refund?

    After 7 days, we will return items, including clothing, homeware and beauty products, to stock. We will then refund you via the original method of payment. However, if you are unable to pick up your order within 7 days, we can extend the holiday period. For more information call your collection store. Please note that this doesn’t happen in every case.

    Please note that as food is perishable, these products will only be kept until the next day. Therefore, if you don’t collect your order, you will not receive a refund.

    I’ve Exceeded The 35-Day Limit, Do I Still Get A Refund?

    If you purchased your item online, the order summary document is your proof of purchase. This will show the dispatch date and the last date to return your item. If you miss the date, you can only exchange the item in store and will not receive a refund. Returning a product with an expired order summary document via the post, the item will be returned to you.

    If you exceed the 35-day limit and you bought the item in store, your receipt won’t be valid. You will get a credit receipt for the item’s last known selling price. However, you will not receive this if the item is faulty. If the item you purchased has gone into the sale since purchase, you will only be given the credit receipt for the sale price.

    Get in touch if you would like more information about the Marks and Spencer return policy or Marks and Spencer online returns.