Marks and Spencer is one of the UK’s oldest and most trusted stores, so it makes sense that they have a clear and effective returns policy to help their customers to return items they have decided that they do not want, which you can view at Parcel Delivery.
Of course, it’s not unusual for people to need to return something they have purchased online. Even if they have taken time to research the item, they still might change their mind when they unwrap their new purchase, or it might happen that the item is not quite what they expected compared to what they saw on the website. For example, the colour or size could be different. The Marks and Spencer returns policy helps to make it as easy as possible to return your parcel.
The approach to Marks and Spencer parcel returns is clearly detailed on their website and states that they operate a goodwill returns policy. This means that the Marks and Spencer returns team are happy to refund you for items you don’t want, and this is in addition to your statutory rights with regards to Marks and Spencer returns and refunds.
You are entitled to a refund or an exchange for an item that you bought online if you have a valid parcel summary document and you are returning the item within 35 days of receiving it, in accordance to the Marks and Spencer returns policy. Some items are not included in the goodwill Marks and Spencer returns policy, these include any items that are not in a resalable condition, flowers and plants, wine, food including food gifts, hampers, fruit baskets, gift cards, personalised items, made to measure products and furniture. Toys, gifts and luggage that are not Marks and Spencer branded, toiletries, beauty and cosmetics, duvets and pillows, swimwear and bra accessories are only covered by the goodwill returns policy if they are unopened and the security or hygiene seal is still in place.
If you miss the 35 day deadline for Marks and Spencer parcel returns then you can no longer return it by post. Instead, you can only take it to a store to be exchanged, not refunded. If you try to return an item through the post which has an out of date parcel summary document, then unfortunately the return will not be processed and the parcel will just be sent back to you instead.
The timescale for returning sale items you have purchased online is shorter than the standard returns deadline. In this instance you have just 14 days to arrange Marks and Spencer parcel returns to receive a refund or an exchange.
Top tip: if you need to return something you received as a gift, remember that if you return the item through the post, then the refund will be credited to the card that originally purchased the gift. This means that if you are planning to return the item so that you can buy something different from Marks and Spencer, you need to make sure you take the item to a local store instead, and you will be issued with a credit receipt.
Return Your Marks And Spencer Parcel
There are several different ways for you to return a Marks and Spencer parcel you purchased online.
Firstly, you can take the item, alongside the parcel summary document, into most UK stores (not including Outlet, Simply Food, service stations, railway stations and airports) for a return to be processed. You can find your local store by using the store finder which is accessed through the Marks and Spencer website.
You can also choose to use CollectPlus which you will find in more than 5,000 supermarkets and shops. This is a free service and your parcel must not be bigger than 50cm x 30cm x 30cm and must not be heavier than 10 kilograms. You will receive a returns receipt and code which you can use to track your return.
Marks and Spencer returns can also be carried out by post. You would need to fill in the paperwork you received with your items, then package everything up and take it to your Post Office making sure you ask for proof of postage so that you can check the progress of your delivery.
An alternative way to return your parcel is to use Doddle, which has stores based in train stations, universities, shopping centres and on the high street. It’s a free service and you will receive a returns receipt which you can use to track your parcel.
If your item was ordered internationally, you can return it by post or to a UK store only.
If you do not have your parcel summary document you can still return your items, but you will receive a credit receipt for the item’s current value rather than a refund.
Marks And Spencer Couriers
When ordering something online, it is important that it arrives safely at the right destination and at the right time.
This means you need a courier service you can trust, so Marks and Spencer works with several different courier services to help make sure the delivery is carried out effectively.
This includes DPD for next day home delivery and also items you have ordered for store collection, ParcelForce for standard home delivery and
next day delivery of wine, Royal Mail for standard home delivery, DHL for international deliveries, UK Mail for standard home delivery and Yodel for flowers and hamper home delivery.
Tracking Your Marks And Spencer Order
When you order something online, you will be keen to make sure that you receive your items quickly and safely.
To help you check on your order, you will receive a confirmation email that will give you details of the date range when you can expect your parcel to arrive.
If you have chosen a standard delivery service, you will also receive an email letting you know that your order has been dispatched and is on the way. It is usual for your items to be received around five days after first ordering.
If you have opted for a next day delivery service, or a nominated day delivery, then the date when your parcel will be received will be on the original email confirmation you were sent.
If you have made an order that is for store collection, you will receive an email when your parcel has arrived in store and is ready for collection. This is usually on the date you have chosen and is often next day delivery. If your parcel has been delayed for any reason you will receive an email notifying you.
You can also track your order by logging into your Marks and Spencer account if you have one. After signing into your account, you need to click on the Your Account link and then choose Your Orders on the drop down menu. This is where you will find delivery and tracking information for your items.
If you do not have a Marks and Spencer account and you purchased the item as a guest, then you can track your parcel by using the guest order tracking service available on the Marks and Spencer website.
If you have a tracking number then you can also check the progress of your delivery by visiting the courier services’ own websites.