Shopping online has become more and more common, with a number of big brand names turning to the internet to sell their products. House of Fraser is just one brand that offers several parcel delivery services to ensure you receive your items when you need them. As a mega store, they offer a number of delivery methods. Free Standard Delivery and nominated day delivery are just two of the most popular delivery services. Other options are also available and include Next Day Delivery, Next Evening Delivery and even Same Evening Delivery.
If you are looking for a specific delivery date or time, prices start at just £6.00. For urgent deliveries, the quickest option is Same Day Delivery. If you order by 12 noon, you can have your parcel that very evening!
For larger ideas such as furniture pieces and kitchen appliances, House of Fraser suppliers will operate their own delivery processes. If this is the case, this will be made clear on your chosen product page. Details can also be found in your confirmation email and within the House of Fraser Online Returns Policy on their website.
If you are unhappy with your order and want to make a return, doing so is easy. All you need to do is package up your item, securely attach your parcel returns receipt to the outer packaging and get proof of postage. This will help to ensure that the parcel return process is not delayed, speeding up the time it takes to receive your refund. You can find more details about the House of Fraser returns policy below.
House of Fraser Returns
We understand that you may change your mind on your House of Fraser order. If this is the case, the House of Fraser Returns Policy allows you to send back an item within 28 days. If the item is faulty, you have an addition 2 days to return your item(s). In some cases, you may want to exchange your item. If this is the case, the House of Fraser Online Returns team will extend the possible return time to up to 35 days.
As outlined in the House of Fraser Online Returns Policy, customers need to return items in the same condition it arrives in. This means that your product cannot be used or tampered with in any way. This includes any original packaging and labels. If your item is sent to the warehouse damaged, House of Fraser has the right to reserve a part of the refund as damage compensation.
Does House Of Fraser Offer Free Returns?
You can return of House of Fraser items within 28 days of receipt of your order. However, the cost of your House of Fraser online returns will depend on the item you are returning and the House of Fraser Returns Policy available on their website. Find out how to return your parcel below.
How To Return House Of Fraser Items?
Returning an item to House of Fraser is simple. All you need to do is package your parcel and fill out your returns form. More information about the House of Fraser Returns Policy can be found below.
House of Fraser Returns Policy
The maximum parcel size for return by post is 61cm x 46cm x 46cm and maximum weight of your parcel return must be no heavier than 20kg.
As part of our House of Fraser Returns, we expect the parcel to be repackaged with the House of Fraser parcel returns form. This includes a returns code specific to your order. Within your delivery note, you will also find a prepaid address label. This label should be securely attached to the outside of your parcel box.
If you are unable to re-use your current parcel packaging for any reason, please repackage your item in suitable wrapping. Curated cardboard boxes and parcel bags can help to keep your parcel safe during its journey. This will help to make sure that you receive a full refund for your item. For additional security, use parcel tape to further secure your parcel box or bag. This will reduce the possibility of your parcel opening during transit.
If you are unable to locate the address label, please send your parcel to the House of Fraser Returns Address:
House of Fraser Online Returns
The Apex Building
House of Fraser Returns Proof Of Postage
When you send your parcel to the House of Fraser Returns Address, you should always retain proof of postage. Should your parcel go missing, we will then be able to issue a refund. Without proof of postage, you may not receive your refund or it may take longer to process. To avoid this, be sure to get a proof of postage receipt or certificate. Please note that we are not liable for any damages or losses.
Is the item you need to return too large to send via Royal Mail? No problem. In this instance, please contact House of Fraser directly. They will be able to arrange a specific collection day. The collection could take place anytime between 8am and 6pm.
Specific House of Fraser Returns Information
There are a number of items which do not fall under the usual House of Fraser returns policy. In some cases, items may have an alternative returns policy. These items include:
- Large Kitchen Appliances
- Wallpaper & Paint
- Made-To-Measure Curtains
- Mattress Protectors
- Men’s Underwear
- Personal Grooming Products
Whilst the House of Fraser returns policy states that the company can deliver to countries within the EU, they are subject to additional card security checks. Deliveries are carried out Monday to Friday and there are no import or export duties required to pay providing the purchase complies with local legislation. It is worth noting that some manufacturers’ warranties and service options are not valid internationally. We suggest checking this with the House of Fraser customer service team before placing an order.
House of Fraser Online Returns Couriers
House of Fraser pride themselves on working with couriers to deliver an excellent service. The company are known for setting very high standards in the world of online ordering. This is especially true when it comes to speed and the wide variety of delivery options. If your delivery is late, lost, incorrect or damaged, they will resolve the issue promptly. This great customer service also extends to any House of Fraser returns you may have.
Where possible House of Fraser will try to give you accurate time slots for your delivery. On large item deliveries you will receive a text message within 48 hours of the delivery date.
More Information About House of Fraser Returns
Once you have placed your order you will receive a dispatch email directly from the courier. The email will include a tracking number which you can use to follow the progress of your order. If you have a House of Fraser account, you will be able to follow the progress in ‘MY ORDERS’. You will also be able to track the progress of your order when you have sent it back to the store for a refund or exchange.
When selecting your preferred delivery, please note that:
- Basic Delivery is free on orders over £50
- Orders under £50 will incur a Basic Delivery fee of £3.95
- Parcels will take 3 to 5 days to be delivery
- Delivery will take place Monday to Saturday
- Delivery times vary between 7:30am and 21:00pm, including to the Scottish Highlights and other remote areas in the UK.
There are a number of other delivery options for you to choose from too. This includes Nominated Day, Next Day, Next Evening and Same Event Delivery. The cost of these services range from £6.00 to £8.00 and do not include certain UK items, the Scottish Highlands and Northern Ireland. Same Day Delivery is also only available within the M25 and Birmingham area. For more information, the House of Fraser customer service department will be able to provide you with a list of postcodes. Further information can be found below:
- Delivery to Ireland and the Channel Islands is available via the standard delivery option. It is free for orders over £50.00. All orders under £50.00 will be charged £3.95 for delivery.
- There are exceptions to delivery timescales when large items are ordered. This includes furniture, large kitchen appliances and televisions. For a standard service, this will cost £30.00. For orders over £1,500, this service is free.
House of Fraser parcel returns are processed for refunds back to the original payment card within 2 weeks. It can then take up to 14 days for the bank to credit your account. Usually, this only takes between 3-5 days. If you have only returned part of an order, House of Fraser are unable to provide a refund for any delivery charges incurred when placing the original order. If you are returning an item from outside of the UK, it is your responsibility to pay any delivery charges and taxes incurred as part of the process.
Returning your parcel to House of Fraser is easy. Get started with returning your House of Fraser parcel, today.