With a generous returns policy, AllSaints ensure that customers can easily change goods or obtain refunds following an online purchase. To make the process simple and straightforward, orders are dispatched with a returns form that customers can use if they need to do so. Alternatively, customers who wish to return items can simply include a written request with their order number, name and returns request.
For UK customers who want to make AllSaints returns, they can use the Freepost label which is included in their original shipment. Once this is affixed to the parcel, they can be simply drop the return at a local Post Office and it will be delivered back to our distribution centre.
Whilst UK customers should always receive a Freepost label with their orders, this can be replaced via an Online Portal if it is lost or damaged once your package has been opened.
Although most AllSaints returns can be processed via this method, large or particularly heavy parcels may not be accepted at local Post Offices. Despite this, the AllSaints returns policy ensures that customers are still able to process their returns quickly. By contacting the Customer Experience Team, customers can simply obtain an alternative form of shipping in order to return their goods.
Alternatively, international parcel returns can be shipped via any trackable courier service. With international customers able to choose the most convenient method of shipping, this makes it easy for returns to processed.
If you’re planning to submit an international return, it’s important to adhere to the AllSaints returns policy so that you obtain a refund or exchange as quickly as possible. Generally, customers are advised to label their parcels as ‘returned goods’ so that they are not subject to any additional taxes or duty charges.
In addition to this, customers should always retain proof of postage so that they are able to confirm the return was dispatched. Although it’s unlikely for parcels to be lost or damaged in transit, this is dependent on the carrier. By obtaining proof of postage and keeping it somewhere safe until your return has been processed, you can ensure that AllSaints have received the relevant goods.
Although the AllSaints returns policy enables customers to obtain refunds or exchange goods when they need to do so, you should be aware that some items aren’t able to be refunded or exchanged. Underwear and jewellery, for example, is not subject to the AllSaints returns policy and swimwear will only be refunded or exchanged if it is still in its original packaging.
Additionally, if goods were delivered with accessories, such as dust bags being provided with a handbag, the original accessories must be returned alongside the product.
With returns generally processed within 72 hours, the AllSaints returns policy provides an easy way for online shoppers to exchange goods or access refunds. Due to this, customers can shop online with complete confidence that their consumer rights are being respected and that AllSaints will endeavour to respond to the customer’s needs at all times.
Return Your AllSaints Parcel
If you’ve purchased an item online and you want to exchange it for something else or obtain a refund, you should find it easy to organise AllSaints parcel returns. Simply complete the relevant paperwork and dispatch the parcel so that it can be processed in-house.
Of course, it’s vital that you provide a secure method of delivery when you’re dispatching AllSaints returns. Before you send the item back to the distribution centre, you’ll want to ensure that the parcel is well sealed and that it isn’t likely to fall open during transit.
Often, people use the same packaging that their order arrived in when they arrange AllSaints parcel returns and, generally, this is fine to do. However, you’ll need to ensure that the packaging wasn’t torn when it was opened and that your goods can be returned without sustaining any damage. You may wish to use additional parcel tape to secure the parcel, for example.
By packaging the parcel with care, you can ensure that the goods will be returned in the same condition that they were delivered in and that your return will be processed without any unnecessary delays.
If you’re planning on booking AllSaints parcel returns, it’s important to note that time limits do apply. In order to obtain a refund, items will need to be returned to the distribution centre within 14 days of being received. For exchanges, however, you simply need to return the relevant items to the distribution centre within 28 days of them being received. Alternatively, a gift card can be provided if you return the items within 28 days.
It’s important to remember that UK returns may take 3-4 days to arrive at the distribution centre and international returns could take 5 working days to reach the distribution centre, depending on where they’re being sent from and which carrier is used. It can be useful, therefore, to return your items as quickly as possible to ensure that they reach the relevant department before the returns deadline expires.
AllSaints aim to provide exemplary customer service, both in-store and online. In order to do this, online orders are delivered to customers via trusted and reputable couriers. With premium courier services delivering orders within the UK, multiple shipping partners are used to facilitate fast international deliveries.
In order to meet customer demand, couriers delivering AllSaints parcels within the UK will respond to requests for urgent deliveries. When you order an item online, for example, you’ll be able to select which type of delivery you would prefer.
In addition to offering next day delivery services, you can also book a delivery to arrive before a certain time. With AllSaints couriers able to guarantee delivery before 10.30am or 12 noon, customers can take advantage of these expedited services, if they choose to.
Similarly, AllSaints advanced shipping solutions ensure that customers can benefit from deliveries on Saturdays and Sundays as well. With standard UK shipping also available and international deliveries being dispatched on a regular basis, customers can be sure of an efficient service when they purchase goods online.
Tracking Your AllSaints Order
Once you’ve placed an order online, it’s easy to keep track of its progress. When your order is confirmed, you’ll receive a tracking number which you can use to follow your parcel as it makes its way to you.
Within the UK, AllSaints couriers will provide an estimated 1 hour time slot for delivery. You’ll receive this notification via email or text message, if you’ve provided the relevant contact details. To make things easier, you’ll be able to change your delivery time if you need to do so. Although a signature is required when your parcel is delivered, you can always use the ‘leave safe’ option if you’re happy to do so. Alternatively, delivery can be rearranged or your parcel can be delivered to a neighbour.
Similarly, international customers will receive tracking information when they place an order. Following this, you’ll be able to choose from various delivery options. Designed to be as flexible as possible, you should find it easy to locate a service which suits your needs.
With numerous shipping options to choose from and an easy-to-use AllSaints returns policy, customers can confidently shop online and take advantage of the flexible and trusted delivery services available, so use Parcel Delivery today to find out more.