Urban Outfitters currently offer a delivery service to the UK and many international destinations, including Africa, Asia and the Middle East, Australia and Oceania, USA, and other countries around Europe.
Not everything sold online is eligible for international delivery due to legal and logistical reasons. The exclusions include all electrical items, lighting, furniture, curtains and blinds, rugs, mirrors, candles, beauty products, food and drink substances, wood, knives, scissors, paints, glues, watches and bikes. If you have any concerns you should check with international customs clearance before placing an order.
Urban Outfitters will accept returns on any order which you are not satisfied with. However, there are some exceptions, as some products cannot be returned, these include: swimwear and lingerie with hygiene strips or tags removed, cosmetics and pierced jewellery.
Urban Outfitters’ returns policy includes all products which are returned in an as-new condition, so that they can be re-sold. This means that any tags or packaging should be in place and free from damage. It is recommended that you take care when trying on any garments as if there is a scent from deodorant, perfume or aftershave this will mean the item is not eligible for a refund.
Return Your Urban Outfitters Parcel
Urban Outfitters work quickly to process any orders as soon as they are submitted. This speeds up the delivery time but also means that you will be unable to make any changes to delivery addresses once the order has been placed. If you have ordered multiple items, they may be sent individually, to ensure you receive everything as quickly as possible. Urban Outfitters will send an email to let you know once the complete order has been shipped.
If you are not home when the courier tries to deliver your parcel they will leave a calling card. If the courier has been able to leave the parcel in a safe place, the card will tell you where to find it. If not, you will be given the details of how to re-arrange the delivery.
As Urban Outfitters sells large items such as furniture, some items may require a special delivery process. The couriers the company uses are called MK Mail and Logistics, they are very reliable and will keep you in the loop when it comes to booking your delivery slot. You can expect delivery to take between 1 and 2 weeks, and the item will be delivered between 7.30am and 6pm Monday to Friday. The couriers will call you around an hour before they are due to make the delivery.
To arrange Urban Outfitters parcel returns by post, you should repack the item in the original packaging and include the returns note detailing which item you wish to return and why, in line with the Urban Outfitters returns policy. If you have purchased full priced items you will have been sent a complimentary Urban Outfitters returns label. If you need to pay for your own postage we recommend using the quick courier search available on our website. At Parcel Delivery, we only work with couriers who have vast experience in delivering and collecting parcels from around the UK, we would trust them with our own parcels.
The Urban Outfitters parcel returns process applies to any order you wish to cancel before delivery. As the order is processed as soon as you click submit, you will need to wait for the delivery and then return any items you wish to cancel. If you are a personal customer, you have a right to cancel your order for any reason within a timeframe of 14 calendar days according to the Urban Outfitters returns policy. The 14 days starts from the time of the dispatch email being sent to you. If you wish to cancel an order, or part of an order, you should complete a cancellation form or send an email to the Urban Outfitters returns team. Unfortunately, the company are unable to refund any cancelled orders for personalised products or an item which has been made to your specifications.
The Urban Outfitters returns team will aim to ensure your happiness with all of your purchases, and will therefore do everything they can to ensure that the Urban Outfitters returns process is as simple as possible. The Urban Outfitters returns policy is straightforward to understand and you can visit their website to find out more.
Urban Outfitters Couriers
Urban Outfitters work with reliable couriers to ensure items reach customers quickly and in pristine condition. For UK deliveries, Royal Mail is used, for German deliveries the courier is DHL and all other locations are delivered to via the courier Metapack.
Urban Outfitters are able to offer next day deliveries to mainland UK, although this is free for orders which are over £90. This is only available on orders placed before 4pm between Monday and Friday. Standard delivery is available and is free on all orders placed over £30, this will take 3-5 working days. If you are in Northern Ireland, the Channel Islands, Scottish
Highlands or the Isle of Man, this could take up to 6 working days.
The couriers that Urban Outfitters work with deliver within the UK between Monday and Saturday, excluding any bank holidays. If you place an order during a particularly busy time, the company advise that it could take a little longer. They do not accept any responsibility for late deliveries, if the reason was outside of their control.
If you are purchasing items which are to be sent internationally, this will be surprisingly quick. For example, a parcel can reach South Africa within 5-8 working days. It is worth noting that this timeframe does not include any customs clearance checks the parcel may go through. It is impossible to predict how long this will take and it varies depending on demand and the parcel’s contents. All delivery prices will be charged in GBP or euros and your bank or credit card provider will determine the exchange rate. There could be an additional processing or administration charge which you may be liable to pay. There may also be import taxes to pay, these are determined at the point of customs clearance.
If your order is not delivered by the estimated delivery date you should check to see if a delivery calling card has been left, as you could have missed it. If not, you should ask your neighbours as they may have accepted the delivery and forgotten to tell you. If you still cannot locate the order you should contact Urban Outfitters’ customer service department who will be happy to help.
Any returns to Urban Outfitters should be sent to this address: Urban Outfitters Europe Returns, 1 Spire Road, Rushden, Northamptonshire, NN10 0FN, United Kingdom. Once Urban Outfitters receive the items and check their condition, a refund will be processed for the full cost of the items and also for the cheapest method of delivery offered by Urban Outfitters. If there is any sign of wear, Urban Outfitters will keep a percentage of the refund as reimbursement for the damage.
Tracking Your Urban Outfitters Order
The couriers provide full tracking information for parcels, to give you peace of mind and around the clock updates. As soon as the parcel leaves the warehouse you will be able to follow its journey right through to your address. To track your order, you should click the link which was provided to you in the Urban Outfitters dispatch confirmation email, your email will include your tracking number.