MandM Direct Parcel Delivery

Returning items to M & M Direct is now simple. View their returns policy below.

Return Address


PO Box 319




United Kingdom


    Here at Parcel Delivery, we understand how difficult it can be to find a suitable returns company. With so many to choose one, finding one suitable for your needs can be a challenge. Unlike some return companies, MandM Direct returns are available on any purchase made within 28 days of delivery. The company offers a generous length of time for MandM Direct parcel returns, as the statutory guidelines suggest 14 days. You’ll never have to worry about purchasing the wrong size again!

    We’ve all purchased the wrong item before and with M&M Direct Returns, you no longer have to fret. If you have purchased the wrong size, all you need to do is send back the item. The MandM Direct returns team will then send out the correct size at no extra cost.

    Note: It is important to ensure when you try any items on that you do not leave any makeup stains or deodorant, perfume or aftershave scents, as the MandM Direct parcel returns team may not be able to accept the return.

    When you choose M&M Direct Returns, all items returned should be in their original condition – including any labels or packaging. This is so that they can be re-sold. Should they be removed it is likely the refund or exchange will not be accepted, in accordance to the MandM Direct returns policy.

    M&M Direct UK Returns

    Like a number of courier companies, there are some items you can and can’t send with M&M Direct. According to the MandM Direct returns policy, there are also a number of items which the company cannot accept as a return or exchange. In this instance, it is better to check that your item(s) is accepted before setting up an M&M Direct Returns delivery. This will help to ensure that you do not come across any issues during the process of returning your unwanted parcel.

    Items that cannot be accepted as a return or exchange include:

    • Underwear
    • Swimwear
    • Jewellery, such as earrings
    • Fragrances
    • Toiletries

    You can find out more information about what you can and cant send via post with M&M Direct on their website.

    Return Your MandM Direct Parcel

    If you are not satisfied with your purchase, you can complete the returns slip, attach the pre-purchased returns label to your packaging and drop your parcel to your nearest Hermes pick up store. If you have lost the returns form, all you need to do is write a note which confirms your full name and address and explain whether you would like an exchange or refund.

    One of the most convenient ways to return your parcel to MandM Direct is via a pre-paid Hermes returns label. The label will need to be added to your order at the checkout stage when you are purchasing the items. If you decided not to purchase a returns label when you placed the order, you can still use the service by purchasing a label online for £2.99.

    If you would like to use another courier or the Post Office to send your returns parcel, you can. However, the pre-paid Hermes label will not be accepted. You will need to ask for a delivery service with appropriate insurance to cover the value of your item(s). Many providers will offer standard insurance which covers the parcel but it is worth checking in the event you item is damaged or lost during transit.

    The returns address for parcels is:


    PO Box 319,



    HR1 9JW,

    United Kingdom

    If you purchased the item as part of a multi-buy purchase or a promotion, you will only be offered a refund for the proportionate value. Please note that this applies only if you are returning a part of the order.

    MandM Direct want to keep their prices at a minimum, so do not offer a free returns service. If you are a regular customer, you can upgrade to VIP Premier Membership. This includes a free returns label with each order. It costs just £19.99 and will provide you with express delivery and free returns for 1 year. You will also benefit from:

    • Priority catalogue mailing
    • Notifications of any new brands stocks
    • New product alerts

    To join, select MandM Premier at the checkout. The membership fee will then be added to your total and you will receive the delivery for free. If you are an MandM Premier customer, you will receive a prepaid Hermes returns label in each of your orders.

    M&M Direct Returns

    MandM Direct recommend the use of Hermes or the Post Office for parcel returns. They only work with couriers who we would trust with our own parcels and at Parcel Delivery, we pride ourselves on providing you with a range of low-cost delivery providers.

    Before sending your parcel, you should ensure that it fits within the courier’s maximum weight and dimensions. With some couriers, packages should not exceed 15 kg and should have a length of less than 120 cm, with a maximum volume of 225 cm. Please note that Hermes parcels are insured up to a value of £50 only.

    There are a number of other couriers which are able to offer an excellent delivery service even though they are not recommended by MandM Direct. Our website lists the quickest, most reliable providers from across the United Kingdom. If you didn’t buy a returns label from MandM Direct and wish to arrange a convenient return, the couriers we advertise would be happy to collect from your home or office address. Many of the couriers offer collections from thousands of drop off points nationwide and many are open long hours over seven days a week, so are perfect if you are unable to make the Post Office working hours.

    The Hermes returns service takes up to seven working days, but faster services are available via the Post Office and other couriers.

    For example, when you select Royal Mail as your courier service:

    • 1st Class is usually delivered the next working day
    • 2nd Class normally arrives within 2-3 working days
    • Special deliveryparcels are guaranteed to arrive next working day before 1 pm.

    Tracking My Order

    Many couriers offer full tracking facilities, from the moment your parcel is collected. The delivery driver will scan the parcel’s barcode and the tracking system will be updated with the parcels location. You will be able to track your parcel at any time, helping to put your mind at ease. This is especially true is you are returning a valuable item.

    As soon as your item is received into the MandM warehouse, you will receive an email to let you know it is being processed. Once the refund or exchange has been processed, you will be sent another email to let you know whether the refund or exchange is on its way to you.

    Note: It can take up to 7 working days for your parcel to arrive into the MandM Direct warehouse depending on which delivery service you use. You should keep your receipt as proof of postage so that in the unlikely event of a parcel going missing, you can still claim for the value of your refund.

    Once your parcel arrives at the MandM Direct warehouse, the company aims to process all returns within three to five working days. It will then take up to an additional seven working days for your refund to show in your account.

    Note: MandM Direct are only able to refund purchases to the original credit or debit card. If you no longer have access to this card, an exchange will be offered instead.

    Frequently Asked Questions

    My Item Arrived Faulty

    In the unlikely event that your item arrived faulty or did not meet the warranty requirements, the MandM Direct parcel returns team will replace the item. They will also cover the cost of any return’s postage.

    I Want To Exchange An Item

    If you are looking to exchange an item which is no longer is stock, the MandM Direct returns team will issue you with a refund where the requested item can no longer be provided.

    How To Return To M&M Direct

    With MandM Direct Returns, you can have peace of mind. They take away the stress of returning a parcel, allowing you to get on with what really matters. Regardless of why you may be returning your parcel, M&M Direct Returns can help. They have a solution for all possible parcel returns. Whatever you may need, the expert returns team can help you.

    M and M Direct Returns make returning a parcel easy. Whether you have ordered the incorrect size or simply want to return you item, you can with ease. By following the M&M Direct Returns and M&M Direct UK Returns policy, you can be sure that you will receive your refund or credit note quickly. Get started on your M and M Direct Returns with Parcel Delivery, today.