MandM Direct Parcel Delivery

Returning items to M & M Direct is now simple. View their returns policy below.

Return Address


PO Box 319




United Kingdom


MandM Direct returns are available on any purchase made within 28 days from the delivery of your parcel. The company offers a generous length of time for MandM Direct parcel returns, as the statutory guidelines suggest 14 days.

If you have purchased the wrong size, all you need to do is send back the item and the MandM Direct returns team will send out the correct size at no extra delivery charge. It is important to ensure when you try any items on that you do not leave any makeup stains or deodorant, perfume or aftershave scents, as the MandM Direct parcel returns team may not be able to accept the return. All items returned should be in their original condition, so they can be re-sold. This includes any labels or packaging, if they have been removed it is likely the refund or exchange will not be accepted, in accordance to the MandM Direct returns policy.

In the unlikely event that your item arrived faulty or did not meet the warranty requirements, the MandM Direct parcel returns team will replace the item and will cover the cost of any returns postage.

If you are looking to exchange an item which is no longer is stock, the MandM Direct returns team will issue you with a refund where the requested item can no longer be provided.

According to the MandM Direct returns policy, there are a number of items which the company cannot accept as a return or exchange; these include underwear, men’s and boys’ swimwear, earrings, fragrances or toiletries where the protective wrapper has been removed, women’s and girls’ swimwear where the hygiene strip has been removed.

Return Your MandM Direct Parcel

Once the parcel arrives, if, for any reason, you are not satisfied with your purchase, you can complete the returns slip, attach the pre-purchased returns label to your packaging and drop your parcel to your nearest
Hermes pick up store. If you have lost the returns form, all you need to do is write a note which confirms your full name and address and explain whether you would like an exchange or refund, as stated in the MandM Direct returns policy.

One of the most convenient ways to return your parcel to MandM Direct is via a pre-paid Hermes returns label. The label will need to be added to your order at the checkout stage when you are purchasing the items. If you decided not to purchase a returns label when you placed the order, you can still use the service by purchasing a label online for £2.99. There are a number of rival
couriers who are also able to offer an excellent service; we try to list the most competitive companies on our website to ensure you receive a great deal.

If you would like to use another courier or the Post Office to send your returns parcel, the pre-paid Hermes label will not be accepted. You will need to ask for a delivery service with appropriate insurance to cover the value of your items. Many providers will offer standard insurance which covers the parcel but it is worth double checking, in case the parcel does get damaged or go astray.

The returns address for parcels is: MandMDirect, PO Box 319, Hereford, Herefordshire, HR1 9JW, United Kingdom.

If you purchased the item as part of a multi-buy purchase or a promotion, you will only be offered a refund for the proportionate value, if you are only returning part of the order.

MandM Direct try to keep their prices as low as possible and so do not offer a free returns service. If you are a regular customer you can upgrade to VIP Premier Membership, which includes a free returns label with each order. The MandM Premier Membership costs just £19.99 and will provide you with express delivery and free returns for one year. You will also benefit from priority catalogue mailing, notifications of any new brands stocks and new product alerts.

If you would like to join, when selecting your delivery option at the checkout stage you should select MandM Premier. This will then be added to your total and you will receive the delivery for free. If you are an MandM Premier customer, you will receive a prepaid Hermes returns label in each of your orders.

MandM Direct Couriers

MandM Direct recommend the use of Hermes or the Post Office for parcel returns, although we know, from many years in the delivery business, that there are many couriers who are able to offer a fantastic service. We only work with couriers who we would trust with our own parcels and at Parcel Delivery, we pride ourselves on providing you with a range of low-cost delivery providers.

Before sending your parcel you should ensure that it fits within the couriers maximum weight and dimensions. For example, when sending with Hermes the parcel, should not exceed 15kg and should have a length of less than 120cm, with a maximum volume of 225cm. All Hermes parcels are insured up to a value of £50.

There are a number of other couriers which are able to offer an excellent delivery service even though they are not recommended by MandM Direct. Our website lists the quickest, most reliable and cheapest providers from across the UK. If you didn’t buy a returns label from MandM Direct and wish to arrange a convenient return, the couriers we advertise will be happy to collect from your home or office address. Many of the couriers offer collections from thousands of drop off points nationwide and many are open long hours over eight days a week, so are perfect if you are unable to make the Post Office working hours.

The Hermes returns service takes up to seven working days, but faster services are available via the Post Office and other couriers. For example, Royal Mail 1st Class is usually delivered the next working day, 2nd class normally arrives within two to three working days and the special delivery parcels are guaranteed to arrive next working day before 1pm. There are also a number of low cost overnight services available from a range of couriers.

Tracking Your MandM Direct Order

Many couriers offer full tracking facilities, from the moment your parcel is collected. The delivery driver will scan the parcel’s barcode and the tracking system will be updated with the parcels location. This will continue throughout the delivery process so at all times for your peace of mind you will know exactly where the parcel is.

As soon as your item is received into the MandM warehouse you will be sent an email to let you know it is being processed. Once the refund or exchange has been processed you will receive another email to let you know whether the refund or exchange is on its way to you.

It can take up to seven working days for your parcel to arrive into the MandM Direct warehouse, depending on which delivery service you use. You should keep your receipt as proof of postage so that, in the unlikely event of a parcel going missing, you can still claim for the value of your refund.

Once your parcel arrives into the MandM Direct warehouse, the company aims to process all returns within three to five working days. It will then take up to seven working days for your refund to show in your account. MandM Direct are only able to refund purchases to the original credit or debit card. If you no longer have access to this card, an exchange will be offered instead.